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freshdesk_list_tickets

Active

Tool of Freshdesk

declared in 0.1.0

List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.

Parameters schema

{
  "type": "object",
  "examples": [
    {
      "filter": "new_and_my_open",
      "_apiKey": "your-freshdesk-api-key",
      "_domain": "mycompany"
    },
    {
      "page": 2,
      "_apiKey": "your-freshdesk-api-key",
      "_domain": "mycompany",
      "order_by": "updated_at",
      "per_page": 50,
      "order_type": "desc"
    }
  ],
  "required": [
    "_apiKey",
    "_domain"
  ],
  "properties": {
    "page": {
      "type": "number",
      "description": "Page number for pagination (default 1)"
    },
    "filter": {
      "type": "string",
      "description": "Predefined filter: new_and_my_open, watching, spam, deleted (default: new_and_my_open)"
    },
    "_apiKey": {
      "type": "string",
      "description": "Freshdesk API key"
    },
    "_domain": {
      "type": "string",
      "description": "Freshdesk subdomain (e.g., \"mycompany\" for mycompany.freshdesk.com)"
    },
    "order_by": {
      "type": "string",
      "description": "Sort by: created_at, due_by, updated_at, status (default: created_at)"
    },
    "per_page": {
      "type": "number",
      "description": "Results per page (default 30, max 100)"
    },
    "order_type": {
      "type": "string",
      "description": "Sort order: asc or desc (default: desc)"
    }
  }
}

What this tool wraps· 1 endpoint

min confidence0.700.50

Parent server

Freshdesk

https://github.com/pipeworx-io/mcp-freshdesk

1/7 registries
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freshdesk_list_tickets — Freshdesk — PRSM MCP