create_ticket

Parameters schema

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "subject"
  ],
  "properties": {
    "source": {
      "enum": [
        "portal",
        "email",
        "phone",
        "walk_in",
        "api",
        "mobile_app"
      ],
      "type": "string",
      "description": "Where the ticket originated"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject/title"
    },
    "category": {
      "enum": [
        "bug",
        "feature_request",
        "account",
        "billing",
        "general",
        "other"
      ],
      "type": "string",
      "description": "Ticket category"
    },
    "priority": {
      "enum": [
        "critical",
        "high",
        "medium",
        "low"
      ],
      "type": "string",
      "description": "Ticket priority"
    },
    "accountId": {
      "type": "string",
      "description": "Member/account ID this ticket is about"
    },
    "contactName": {
      "type": "string",
      "description": "Contact name if no account ID"
    },
    "description": {
      "type": "string",
      "description": "Detailed description of the issue"
    },
    "contactEmail": {
      "type": "string",
      "description": "Contact email if no account ID"
    },
    "contactPhone": {
      "type": "string",
      "description": "Contact phone if no account ID"
    }
  }
}

No endpoints wrapped at confidence ≥ 0.70.

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