escalate_to_support

Active

declared in 0.1.0

Escalate a social conversation to a connected support platform (Zendesk, Intercom, etc.). Creates a support ticket from the conversation context.

Parameters schema

{
  "type": "object",
  "required": [
    "conversationId",
    "targetConnector"
  ],
  "properties": {
    "note": {
      "type": "string",
      "description": "Internal note for the support team"
    },
    "priority": {
      "enum": [
        "low",
        "normal",
        "high",
        "urgent"
      ],
      "type": "string"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation to escalate"
    },
    "targetConnector": {
      "enum": [
        "zendesk",
        "intercom",
        "hubspot",
        "salesforce"
      ],
      "type": "string",
      "description": "Support platform to escalate to"
    }
  }
}

What this tool wraps· 2 endpoints

min confidence0.70 0.50

Parent server

SendIt

https://github.com/Shree-git/sendit

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